Online Shoppers Say They Rarely Return Purchases. Why?

In a new NPR/Marist poll, 91 percent of American online shoppers said they "never" or "only rarely" return things they buy online.

Retailers say returns are costing them a fortune. But in a new NPR/Marist poll, about 90 percent of online shoppers say they rarely or ever return orders. For many, it’s not worth the hassle.

(Image credit: Frank Ramspott/Getty Images)

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